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Shipping & Returns
Shipping & Returns
Most items free shipping at order over 30$
Some heavy costume and pros need extra shipping cost
Where is the store based?
- Dongguan, China
Do you take GBP/EURO/AUD/CAD/SGD etc currency?
No, we only take USD at the moment but you can use the currency swifter (on the top right corner) to check how much would be in your local currency.
- You can pay USD with your local paypal and credit card when check out and Paypal/credit will automatically help you convert into USD. Note: There will be 2-3% extra conversion fee from paypal or credit card.
What is this store's return and exchange policy?
Please Note that if not quality problem the CUSTOM MADE items are not able to return or exchange!
You can return and exchange as long as you bear the international shipping if you just simply doesn't like it :) We are happy to exchange for you, NO QUESTION ASKED
We will ship a new items FOR FREE if there is a quality problem or (usually not happen as we check every single item before we ship!)
Package demage during the transmit (we use bubble letter bag to send your good instead off cheap thin plastic bag to MAX protect your product!)
money partly refund if the customer accept for tiny issues.
Contact us you will get a happy reply :)
Customer have up to 7 days exchange or return service after got the package
Do you accept orders placed outside of the US?
We sure do! We ship worldwide!
How long will it take to receive my order?
For non-custom made items, we need 3-5 days to process.
- For custom made items, it will take up to each items time cost (please read the related items description) from 1-4 weeks
How do I pay?
You can pay via Paypal, and Paypal support credit cards as well
or you can contact us if you wanna pay via western union/ bank transfer
Will I hit custom taxes if i buy from you?
Sorry we are not able to control that. According to our experience, only 0.03% package got taxes hit out of 10000 packages (We've been in the market since 2009).
we will help you provide needed paper work to get packages released soon.
Will you mark the price down when ship out?
Yes, we usually ship as gift or lower value
What if I didn't get my parcel ?
if you do not get your parcel within 60 days, we will refund you fully money. 100% guarantee
Do you accept sponsors?
Yes we do, please email to email@example.com about it with your cosplay pictures and your social followers details so we can get to know you more!
Check Here to know more
Do you take Western Union, Bank transfer as money method? I don't have a paypal?
yes, we do! drop us a message on Facebook and we will let you know what to do <3
Do you do wholesale?
Yes, we do, we do bank transfer and offering Free Shipping, Great quality items! email firstname.lastname@example.org to discuss further business cooperation! We are looking for local country dealers and we can send customer to your store.
Free Shipping at 30$
My order is showing that it was delivered to an address in China, this is not my mailing address. I still have not received my order.
Froppy Tsuyu Asui Zip Hoodie My Hero Academia Anime Fan Gift C17417
Received costume last night. You did a lovely job creating my costume. Fits perfect. Thank you soooo much. Sincerely Sherilyn.
Bought for a summer outfit Kiara cosplay. It is true to the pictures that the teal does not blend into the orange. Slightly more natural looking orange than I expected. Fit was good for my average-sized head. The teal is an under layer of the wig, and overall the wefts come across as a little thin, so the wefted cap is covered but you can still definitely feel it through the wefts. Despite this, the wefts feel quite nice/natural and it was quite easy to comb my fingers through, no specialty comb needed! The fringe will need to be trimmed to be more chunky, but you basically get what you see here. The ear-flaps are in the right position, so all it needs is a little styling and it's good to go! Came with a free wig cap
Made great nice service thanks
Thank you so much for making a great costume ! Going above and beyond to make sure it arrived before our deadline!
I never received the item. Need some assistance ASAP!!!
I really love the shoes! The design is nice, and they’re comfortable!
Thank you! So we’ll made. My son wore it for 4 days straight he was so proud of his Loki costume!
Sailor Moon Sailor Uranus School Uniform CP151921
Pink/Blue Angel Heart Necklace CP179568
I loved it came really fast, the quality is excellent 10/10
Though I do wish you folks had a One Piece section in your shop ;)